Privacy Policy

At Meropasal, we are committed to protecting your privacy and handling your information with transparency and care. This Privacy Policy outlines how we collect, use, store, and protect your personal and non-personal data when you use our platform, including any connected collaborative or partner services.

1. Information We Collect

We collect the following types of information:

a) Personal Information

Provided by store owners during registration, identity verification, or support interactions, including:

  • Full name
  • Email address
  • Phone number
  • National ID or government-issued documentation
  • PAN/VAT ID or tax registration number
  • Business verification details

b) Store & Platform Usage Information

Collected automatically to enable store functionality and optimize performance:

  • Store name, logo, and branding elements
  • Product listings, prices, and images
  • Store analytics and usage behavior
  • Login timestamps and access logs
  • Payment and billing history (excluding full card numbers)

2. How We Use Your Information

We use your information for the following purposes:

  • To create and maintain your store account
  • To verify your identity or business when required
  • To manage payments, fees, and subscriptions
  • To personalize and improve your store and customer experience
  • To monitor for fraud, misuse, or unusual activity
  • To contact you with important updates, warnings, or reminders
  • To display non-personal product and store content across our collaborative platforms (e.g. product discovery portals, partner sites)

3. Use of Non-Personal Store Data in Collaborative Platforms

We may use non-personal data from your store (e.g., product images, pricing, titles, categories) to:

  • Improve platform-wide product discovery
  • Feature your store across external marketplaces, apps, or directories
  • Showcase trending products or highlight verified stores

🔐 Note: We do not share your personal data (like PAN, email, ID, payment credentials, or customer information) in any collaborative system.

4. Data Security

We apply industry-standard security measures, including:

  • End-to-end encryption
  • Secure cloud storage infrastructure
  • Access control for administrative areas
  • Continuous monitoring for breaches or suspicious behavior

Your data is protected both during transmission and at rest.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to any third parties.

We may only share your data in the following cases:

  • With third-party service providers essential for billing, infrastructure, or analytics
  • To comply with legal obligations or law enforcement requests
  • In case of business restructuring or acquisition (you will be notified)

6. Your Rights

As a user or store owner, you have the right to:

  • Request access to your stored personal data
  • Request corrections or updates to your information
  • Request deletion of your store and personal data (unless retention is required by law)
  • Opt out of marketing or collaborative platform features

To exercise any of these rights, contact us at: support@meropasal.com

7. Data Retention

We retain your data only for as long as necessary:

  • Store and user data: while your account is active
  • Legal verification and billing data: as required by law
  • Inactive or deleted stores: data may be retained for up to 90 days for compliance or restoration purposes

8. Cookies & Tracking

We use cookies and similar technologies to:

  • Maintain session and login functionality
  • Collect usage analytics
  • Enhance site performance and personalization

You may control cookie preferences through your browser settings.

9. Changes to This Policy

  • We may update this Privacy Policy at any time. Updates will be posted on this page, and major changes may be announced via email or dashboard notification.
  • Continued use of the platform implies acceptance of the updated policy.

10. Contact Us

For privacy-related inquiries, data requests, or questions: